Case Studies

Housing association void

Kitchen refurbishment, two-bed flat

Client problem: A void flat failed lettable standard with a water-damaged kitchen, failed worktops and an unsafe cooker connection.
Solution: Full strip out, plumbing and electrical first fix, new units, worktops, splashback, flooring and cooker point, with the kitchen recertified before handover.
Completion time: 5 working days
Outcome: Property re-let the week following handover with zero defects at inspection.
Photographs: Before-and-after photographs held on file and available to clients on request.

Local authority adaptation

Client problem: An elderly resident could no longer access the bath safely and an OT recommended a level access shower.
Solution: Bath removed, floor tanked, level access shower, grab rails, non-slip flooring, new extract fan and full redecoration, delivered with the resident in occupation.
Completion time: 6 working days
Outcome: Adaptation signed off by the OT first time; resident remained at home throughout.
Photographs: Before-and-after photographs held on file and available to clients on request.

Managing agent, converted block

Client problem: Water damage was appearing in two flats below with three previous contractors unable to find the source.
Solution: Thermal and acoustic leak detection traced a failed concealed feed in a riser; pipework renewed, ceilings made good and drying monitored.
Completion time: 48 hours to trace and stop, 7 days to complete
Outcome: Leak resolved permanently; insurance-grade photo report supported the agent's claim.
Photographs: Before-and-after photographs held on file and available to clients on request.

Housing association, occupied home

Client problem: A family with young children lost heating and hot water during a cold snap; the appliance was beyond economic repair.
Solution: Temporary heaters supplied same day, new system boiler, filter and controls installed the next morning, system flushed and commissioned.
Completion time: Made safe day 1, replaced day 2
Outcome: Heating restored within 24 hours with no complaint and full commissioning records.
Photographs: Before-and-after photographs held on file and available to clients on request.

Local authority estate

Client problem: Overnight storm winds stripped tiles from a pitched roof, leaving a top-floor flat exposed to water ingress.
Solution: Temporary sheeting fitted within 4 hours, scaffold erected the next day, tiles, battens and felt renewed and internal ceiling made good.
Completion time: Made safe in 4 hours, completed in 4 days
Outcome: No further ingress; resident decanted for zero nights.
Photographs: Before-and-after photographs held on file and available to clients on request.

Commercial property manager

Client problem: Six sites were using different local contractors with inconsistent reporting and slow response times.
Solution: Single contract with one account manager, agreed SLAs, out-of-hours cover and a consolidated monthly report across all sites.
Completion time: Mobilised in 3 weeks
Outcome: Average response time cut from 3 days to under 24 hours; invoicing consolidated.
Photographs: Before-and-after photographs held on file and available to clients on request.

Housing association block

Client problem: A fire risk assessment identified excessive gaps, failed closers and missing intumescent strips across communal and flat entrance doors.
Solution: Door-by-door survey, strip and seal renewal, closer replacement, hinge and gap remedials, with 11 doors replaced with certified FD30S sets.
Completion time: 6 weeks
Outcome: All FRA actions closed with a per-door photographic compliance register.
Photographs: Before-and-after photographs held on file and available to clients on request.